The Actionline webssite provides an explanation of each of the multiple ways that clients and their employees and customers can submit Actionline Reports.

Toll free 800-426-0426 accessible 24-hours-a-day ... and answered on the first ring ... has been the primary and most frequently used method by which Actionline Reports have been submitted.

== 2503-05 ~ Serious problem report escalated
To: Supervisor Susanna ~ smaeriz@lingo.com
Cc: Greg@Actionline.com, Jason@Actionline.com
Date: 2503-05 at 4:58 PM

Susanna ... Thank you for taking my call today to address this serious problem.

You assured me that you have escalated this problem report, and I very much appreciate that fact because this is seriously impacting our business.

After speaking with you, I discovered that the same problem that I described is also happening with one of my other phone numbers, as follows:

I have two 800 numbers, each of which have been set up (for years) to be answered by two different 480 area code numbers which are each answered by two separate YouMail.com answering services as follows:

800-426-0426 to be answered by 480-787-7829
800-552-7102 to be answered by 480-325-5055
and forward to 480-239-3600 if not answered.

Calls to both 480 area code numbers are being answered correctly ...

HOWEVER, calls to both 800 numbers are now ringing busy and NOT being anssered by the separate YouMail answering services that we have set up for each respective 480 AC #.

Please call me with an update on the status of these two problems asap.

Joe Lowder ~ Joe@Actionline.com Mesa AZ ~ office land-line # 480-325-5055

== 2503-06 at 10:12 spoke with Max then Kristel at 10:21 AM ~ case T1137761 at 6:00 PM yesterday

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